Testinside cisco 642-104
Unified Communication for System Engineers Exam : 642-104 Exam
642-104 UCSE
Unified Communication for System Engineers Exam
Last day to test May 4, 2008
Exam Number: 642-104
Associated Certifications: Unity Support Specialist
Duration: 75 minutes (55-65 questions)
Available Languages: English
Click Here to Register: Pearson VUE
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Exam Description Exam Topics Recommended Training Additional Resources
Exam Description
The 642-104 UCSE exam measures the knowledge of technicians who install, configure, maintain and troubleshoot Cisco Unity 4 systems. Potential test candidates can prepare for the exam by attending the UCSA and UCSE courses and by reading the Cisco Unity product documentation (Installation Guide, CallManager Integration Guide, Troubleshooting Guide, Networking Guide, and System Administration Guide).
Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.
Install Cisco Unity System to meet end-user requirements
Use the Cisco Unity Installation and Configuration Assistant to install the Unity System on a Microsoft Server
Set up the appropriate Microsoft Windows 2000/2003 server components to support Cisco Unity System in either a voicemail or unified messaging environment
Use the Cisco Unity Server Preparation Assistant to prepare and validate the server readiness for the Unity System installation
Install ViewMail for Outlook or ViewMail for Notes on the client desktops
List the steps to perform a Cisco Unity System installation
Set up the appropriate integration between Cisco Unity and a PBX
Configure Cisco Unity System per stated requirements
Configure Cisco Unity global settings to meet requirements
Configure telephone user interface account policies, subscriber classes of service, and subscriber templates to prepare system for user account entry
Add new users to the Cisco Unity System and verify functionality
Import user accounts into the Cisco Unity System and verify functionality
Configure autoattendant, voicemail and audiotext applications to meet requirements
Configure Cisco Unity digital networking
Explain the necessary configuration options to provide for system failover
Configure Cisco Unity System to exchange messages with non-Cisco messaging systems
Configure delivery location objects to communicate with a non-Cisco messaging system
Use configuration manager utility to setup and add interoperability accounts to either an Exchange or Domino messaging server
Test and verify the interoperability of the Unity System with the non-Cisco messaging system
Maintain an installed Cisco Unity System
Use Disaster and Recovery Tool to perform backup and restore procedures
Use appropriate utilities to optimize data base performance
Apply service packs and virus patches as appropriate
Perform system and feature upgrades as necessary
Use appropriate reports and utilities to maintain a properly functioning Cisco Unity System
Troubleshoot and repair Cisco Unity System installations
Use the appropriate reports and utilities to troubleshoot Cisco Unity system problems
Take the appropriate steps to repair an identified system failures
Test and verify system configuration changes
Administer a Cisco Unity Server
Generate and interpret system reports
Use appropriate utilities to perform moves, adds and changes
“Unified Communication for System Engineers Exam”, also known as 642-104 exam, is a Cisco certification.
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QUESTION 21
You are attempting to address a message by extension to a colleague on a different
Cisco Unity server in another city. Cisco Unity only gives you a match for the Sales
Department distribution list at your location because of an overlapping dial plan.
You have confirmed your colleague’s extension number as 4110. How do you solve
this issue?
A. Send the message by spelling the name.
B. Allow Bind Addressing on Primary Location.
C. Change search option to Dialing Domain on Primary Location.
D. Change search option to Global Directory on Primary Location.
Answer: A
QUESTION 22
As the administrator of a Cisco Unity messaging system, you have been asked to
provide information on the amount of disk space used by each subscriber on the
Unity system during the past seven days. How can you accomplish this task?
A. Run the Subscribers report.
B. Run the Storage report.
C. Run the Subscribers report at the same time during each of the seven days needed.
D. Run the Storage Usage report at the same time during each of the seven days needed.
Answer: D
QUESTION 23
Your customer says that it takes too long for message waiting lamps to be lit when
subscribers receive new messages. You check the integration with the
Circuit-switched PBX and it appears to be good. You decide to set another port in
Cisco Unity to exclusively Dial Out MWI.
How do you confirm that the problem is corrected?
A. Open the Call Viewer utility, leave messages for subscribers, and see Cisco Unity
immediately dial out the Message Waiting On codes.
B. Open the Integration Monitor, leave messages for subscribers, and see Cisco Unity
immediately dial out the Message Waiting On codes.
C. Open the Telephone Integration Monitor, leave messages for subscribers, and see
Cisco Unity immediately dial out the Message Waiting On codes.
D. Open the Ports page on the System Administrator screens, leave the message for
subscribers, and see Cisco Unity immediately dial out the Message Waiting On Codes.
Answer: B
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Updated: October 2nd , 2008
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