Testinside cisco 642-164

Unified Communications Contact Center Express.(UCCX) : 642-164 Exam

642-164 UCCX
Unified Communications Contact Center Express Implementation

Exam Number: 642-164
Associated Certifications: Unified Communications Contact Center Express
Duration: 75 minutes (55-65 questions)
Available Languages: English
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Exam Description Exam Topics Recommended Training Additional Resources
Exam Description
The 642-164 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification. This exam tests a candidate’s knowledge of the design, implementation, and operation of CRS/UCCCX deployments. Candidates can prepare for this exam by taking the UCCXD v 1.1 Unified Contact Center Express & Unified IP/IVR Deployment course.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools

Implement a Unified Contact Center Express System
Describe the process for installing Unified Contact Center Express software and hardware
Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
Describe the process of using the Unified Contact Center Express Application Editor
Describe the process of provisioning Unified Contact Center Express applications

Operate a Unified Contact Center Express System
Identify basic Unified Contact Center Express user tasks
Identify process and tools available for troubleshooting Unified Contact Center Express
Identify process and tools available for monitoring system operations in Unified Contact Center Express
Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express

“Unified Communications Contact Center Express.(UCCX)”, also known as 642-164 exam, is a Cisco certification.
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QUESTION 21:
In the CRS Application Editor, where do you start the debugger?
A. toolbar
B. Step palette
C. Variable window
D. Design window
Answer: A
QUESTION 22:
Which three feature enhancements are included in Cisco Unified Contact Center Express
5.0 Supervisor Desktop? (Choose three.)
A. dockable windows
B. graphical reports
C. multi-tab browsers
D. URL push to agents
Answer: A,B,D
QUESTION 23:
What formula do you use to calculate the number of Voice Gateway ports?
A. Erlang B
B. Erlang A
C. Erlang C
D. IVR ports + agent phones

Answer: A

Testinside cisco 642-164 Questions and Answers : 68 Q&As
Updated: October 3rd , 2008
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