Testinside cisco CCVP 642-425
CCVP IP Telephony Troubleshooting : 642-425 Exam
642-425 IPTT
IP Telephony Troubleshooting Exam
Last day to test 10/02/07
Exam Number: 642-425
Associated Certifications: CCVP, and IP Telephony Operations Specialist
Duration: 90 minutes (50-60 questions)
Available Languages: English
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Exam Description Exam Topics Recommended Training Additional Resources
Exam Description
The Cisco IP Telephony Troubleshooting exam will certify that the successful candidate has important knowledge and skills necessary to troubleshoot Enterprise CallManager, Unity, and IP network deployments. The IP Telephony Troubleshooting exam is one of two exams in a curriculum that addresses both design/planning practices and hands-on experience in configuring, deploying, and troubleshooting AVVID solutions.
Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.
Describe effective troubleshooting methods to resolve issues in complex IP Telephony networks
Identify general converged network problems and issues
Perform a baseline analysis and document existing infrastructure using Cisco recommended methodologies
Create a troubleshooting strategy that follows Cisco recommended methodologies
Use Cisco TAC as a troubleshooting and escalation tool
Troubleshoot common CallManager configuration, integration and operations problems
Troubleshoot common call setup problems with both voice and video calls
Troubleshoot complex CallManager problems using system trace files
Troubleshoot and resolve Cisco CallManager dial-plan issues including CSS, Partitions, and translation patterns
Troubleshoot and resolve problems with media resources including MOH and conferencing
Identify CTI components and troubleshoot problems related to CTI
Troubleshoot Cisco AVVID and server components using the appropriate utilities and management tools
Demonstrate the use of the Cisco CallManager Serviceability tools to troubleshoot IPT problems
Troubleshoot common router, switch and gateway configuration, integration and operation issues and problems
Determine the effect of Layer 2 configuration errors on an IPT network operation
Determine the effect of Layer 3 configuration errors on an IPT network operation
Troubleshoot and resolve problems with Gateway operation
Use appropriate troubleshooting methods to determine and solve QoS issues in complex IP Telephony networks
Determine the QoS policies in effect in an established network
Describe the various QoS methods available and their effect on network traffic flows
Identify common problems associated with voice echo
Troubleshoot common Unity configuration, integration and operation issues and problems
Troubleshoot and resolve message delivery problems
Describe disaster recovery tools
Troubleshoot and resolve MWI problems
Troubleshoot and resolve Voice Mail port problems
“IP Telephony Troubleshooting”, also known as 642-425 exam, is a Cisco certification.
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QUESTION 21:
permit tcp any any eq 2000
permit icmp any any echo-reply
!
ip route 0.0.0.0 0.0.0.0 192.168.12.1
Pinging Phone B from PC A yields the following:
ping 172.16.6.4
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 172.16.6.4, timeout is 2
seconds:
…..
Success rate is 0 percent (0/5)
What is a likely cause of the problem?
A. There is no IP route to Phone B.
B. There is no IP route to the CallManager.
C. Access list 101 will not permit PC A to ping Phone B.
D. Access list 101 will not permit the IP phones to communicate with each other.
Answer: D
QUESTION 22:
Which two operations does this RTM screen display show? (Choose two)
A. A phone registering.
B. A call in process.
C. A phone removed from the network.
D. A call disconnecting.
Answer: A, C
QUESTION 23:
The Event Viewer Application Log on the Cisco CallManager subscriber initially
showed device SEP000F223984410 unregistered with a Reason Code of 9. It is now
registered back to the Cisco CallManager subscriber.
What was the possible cause?
A. The IP Phone lost its keepalive after 90 seconds.
B. The Catalyst switch reset.
C. The device name was unknown.
D. The Cisco CallManager initiated a reset.
Answer: D
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Updated: October 3rd , 2008
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17. October 2008 at 8:59 pm :
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